Frequently asked questions
Frequently Asked Questions about Orthopedic and Health Products
How do I choose the size of a wheelchair?
The size corresponds to the seat width. Measure the user's hip width and add about 2 cm. Equivalences: size 41 (hip 76–80 cm), 43 (80–84 cm), 46 (86–89 cm), 48 (90–94 cm) and 51 (96–99 cm).
What is the difference between a walker and a rollator?
A walker has no wheels (or only two) and provides maximum stability, ideal for indoor use and rehabilitation. A rollator has 4 wheels, brakes, and a seat, allowing for greater mobility and resting during the journey.
What guarantee do the products have?
The structure of walkers and wheelchairs has a 3-year warranty against manufacturing defects, according to current Spanish legislation. It is essential to keep the purchase invoice.
Can I return a product?
Yes. You have 14 calendar days from receipt to withdraw from the purchase, returning the product in its original packaging with all its accessories. For sanitary reasons, hygiene products (such as toilet seat risers) cannot be returned if they have been unboxed.
Are these approved medical devices?
Yes. These are medical devices manufactured by Neotec Pharma S.L. with CE marking and a certified quality system ISO 9001:2015.
Is an arm blood pressure monitor or a wrist blood pressure monitor better?
An arm blood pressure monitor usually offers slightly more accurate readings and an easier-to-read display; a wrist blood pressure monitor is more compact and portable. Both Sanitec models are digital, automatic, and feature arrhythmia detection.
Is the gallium thermometer safe?
Yes. The Sanitec gallium thermometer does not contain mercury (it uses galinstan, a non-toxic alloy), is eco-friendly, reusable, and suitable for the whole family.